Frequently Asked Questions

Ordering's a piece of cake, mate! Browse our bonzer range of pet supplies, add your favourites to the cart, and then follow the prompts to check out. We've made it dead simple so you can get back to what matters most—spoiling your furry family!

Need to cancel your order? No worries, mate! Email our customer service legends as soon as possible, and we'll sort you out. Just keep in mind - once we've started packing your furry mate's goodies or they're already on their way to you, we might not be able to stop the process. But don't stress, we'll do our absolute best to help you out!

Returns? Yeah, no worries! We accept them under specific conditions because sometimes things just don't work out for you and your four-legged mate. Head over to our return policy page for the full rundown on how to sort it all out - we've made it as straightforward as possible! We have a 30-day return policy.

Once your furry mate's goodies are on their way, we'll send you a tracking number straight to your inbox—easy as that! Then, just pop that number into the carrier's website, and you can follow your package's journey right to your door.

Just a heads up, mate—we sometimes use different carriers depending on what you've ordered. Got a big bag of dog food? We might go with one mob. Ordered some smaller treats? Another crew could be doing the delivery. It's always worth double-checking which carrier we've used for your specific order so you can track it on the right website.

Your four-legged legend's new goodies will be with you before you know it!

Shipping times depend on where you are across this big, beautiful country, what goodies you've ordered for your furry mate, and which carrier crew we've picked for the job. Don't worry - we'll give you the estimated delivery timeline right at checkout so you know what to expect!

Now here's the thing, mate - we're absolute legends at zooming around our warehouse getting your order packed and dispatched with loads of love. But once it leaves our caring hands and hits the road, it's sadly out of our control! The carrier mob takes over from there.

Quick heads up—always double-check your delivery address at checkout, okay? We'd hate for your pet's new goodies to end up at your neighbour's place because of a little boo-boo. We can't be held responsible if the address goes wonky, so give it a once-over before you hit that order button!

Your four-legged legend's treats are worth getting right the first time! 🐾

Too right—we ship internationally! Your pets deserve Wild Gadli goodies no matter where you are in the world, mate. Just a heads up—there'll be extra fees and longer delivery times compared to our Aussie deliveries, but we'll show you all the costs upfront at checkout. No nasty surprises here!

We are not responsible for any tariffs or additional customs costs on your side of the planet.

Want a refund? Fair dinkum, we'll sort you out! Just email our customer service crew at admin@wildgadli.com.au with your order details and let us know what's up. We'll get back to you quicker than you can say 'walkies' and ensure you and your furry mate are as happy as Larry!

Quick heads up: Before you lodge your request, have a peek at our refund policy link at the bottom of our website. Just like returns, you've got 30 days to sort it all out, so no stress! Reading the policy first means we can help you even quicker when you get in touch. Easy as!

Shipping costs depend on where you are, how much you're spoiling your furry mate, and which delivery method you choose at checkout. Don't worry, though—we'll show you all the costs upfront during checkout so you know exactly what you're up for—no surprises!

Now, if you've gone a bit mad and ordered something massive for your four-legged legend—like a huge dog bed or one of those fancy cat towers—it might need special handling that costs a bit extra. These big, bulky items can't always fit through our standard shipping methods, but we'll always give you a heads-up about any extra charges before you commit.

We're all about keeping things fair dinkum and transparent, mate - no sneaky fees or nasty surprises at the end. What you see is what you get, and your pets are worth every penny!